We hope that all family interviews can be done by a family member. It makes the project more intimate, relevant and unexpected questions can come out in the process. Our Producers are on hand during the preproduction to help you design and frame your interview questions. He or she will also be present on the production day to help you strengthen your interview with supplementary questions. However, we understand that not everyone may be comfortable doing it, and therefore we are also making it possible for clients to appoint us to do the interview on behalf.

Your privacy and confidentiality is of utmost importance to us. All our crew and staff members sign a non-disclosure contract, and are legally blinded to keep all content they come across private and confidential.

We collect a 50% deposit upon confirmation of the production date. The balance will be collected before delivery of the final project.

The 50% deposit is non-refundable in any circumstances of cancellation of services. Postponement of production date is subjected to the studio’s availability and has to be informed 1 month in advance.

We are sorry to hear about this. We have experienced losing our loved ones to illness too. We wish we had such a service then to capture their life stories. We understand the financial burden when a loved one is ill, and also the urgency to capture their stories at the same time. Please let us know about the terminal illness diagnosis, and we hope to help your family with a 15% discount off the price of a single session. This 15% discount is not applicable for the full day bundle and bespoke service.

Please contact us at (65) 9790 2664 or email us at jj@narratestudiosg.com